Return Policy
In the event of an incorrect order being delivered please take a photograph of the same and send it to us within 24 hours of the package being received, to info@atlion.in with the Subject – ‘Wrong Product’.
In the event of a product being damaged which is highly unlikely, please take a photograph of the same and send it to us within 24 hours of the package being received, to info@atlion.in with the Subject – ‘Damaged Package’.
Products once opened are not eligible for return except in special scenarios.
Items that are shipped to Atlion International without adequate packing to ensure the safe return and are subsequently damaged are not eligible for full return credit.
Please note that shipping costs for returns are the responsibility of the customer.
Please return via insured parcel post for tracking purposes. We cannot be responsible for return packages lost in transit.
Cancellation Policy
Once an order is submitted, it automatically goes to the packing department and we begin preparing to ship out the product. Incase of cancellation, please send us an email with the Subject – ‘Cancellation’ within two hours of your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@atlion.in.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
To return your product, you should mail your product to:
Office No 20
Atlion Associates, Raj Empire,
Near Maharana Pratap Chowk, Godadara
Surat, Gujarat India, 395010
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@atlion.in for questions related to refunds and returns.